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Rather than go to the store to buy a replacement washer, he intended to simply destroy the fixture and put in a cheap plastic one which he already had in his truck. The servicepeople which the home warranty companies send out are the low bidders and they have little incentive to do what's best for the homeowner. The warranty company is really the client, not the homeowner. I think the fact that neither the ten home warranty companies contacted nor the National Home Service Contract Association chose to respond to Angie's List's interview requests speaks volumes about the character of the industry. I bought a home last year and at the suggestion of my real estate agent purchased a home warranty plan with Old Republic. My agent said he used to suggest AHS but had found there were a lot of complaints. I thoroughly read the details so I knew when I had to make calls for service what was and what was not covered. Every one of my service calls were handled smoothly by OR and the contractors were knowledgeable and prompt in resolving the issue. I had my dishwasher repaired, my refrigerator/freezer repaired, some plumbing and electrical issues. Thank goodness for the Home Warranty plan and that Old Republic customer service was so good and their networked contractors seem to be of a higher caliber than is reported here in this article. I paid $375 for the plan and $75 for each service call.

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It has worked perfectly for over 5 months since the day we moved in, evidenced by its performance in both heating and cooling up until the day of breakdown.

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A $75 cancellation fee will be charged and any service costs incurred by Select Home Warranty.

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The only cost you´ll incur when processing a claim is a low $70 service call fee.

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When the warranty company dumps you as a business for the next cheap service guy, then all you have left is the bad reputation.